Legal
Privacy Policy
This policy explains what information we collect when you request an estimate, create a client account or receive service.
Information we collect
Contact details, property information, service preferences, access instructions you choose to provide, estimate and appointment history, messages sent through the portal, and documents you upload.
How we use information
To prepare estimates, define scopes of work, schedule and confirm service, coordinate crews, document quality control, respond to requests, and maintain your account history.
Access instructions
Alarm codes, key locations and restricted-area details are stored in protected access records and made available only to staff assigned to your property.
Sharing
We do not sell your information. Information is shared only with our staff and subcontracted crews as needed to deliver service, or where required by law.
Retention
Account, service and quality records are retained for the life of the account and for a reasonable period afterward to support warranty, dispute and accounting needs.
Your choices
You may request access to, correction of, or deletion of your account information by contacting our office. Some records must be retained where required for legal or accounting purposes.
Questions about this policy can be sent through our contact page.