Legal
Terms of Service
These terms explain how estimates, scheduling, scope and service changes are handled.
Estimates are preliminary
Automated ranges are based on the information you provide and are not a final quote. Final pricing follows verification of scope, access and property condition.
Scheduling
Dates you propose are requests until our team confirms crew availability, travel time and access. Confirmed appointments appear in your client portal.
Scope of work
Service is performed according to the approved written scope. Work outside that scope is quoted and approved before it is performed.
Access
Access must be available during the confirmed window. Visits that cannot be completed due to lack of access may be recorded as a no-access visit and rescheduled.
Changes and cancellations
Reschedule and cancellation requests are submitted through the portal or the office and are documented on the account. Short-notice changes may affect scheduling availability.
Quality concerns
Concerns raised promptly after a visit are reviewed through our quality-control process, documented, and addressed with corrective action where warranted.
Questions about these terms can be sent through our contact page.